Customer Reviews

Very friendly and careful when packing

Why did you choose to get a quote from us and where did you get our contact details?
Stafford

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Well known name and have used before

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very friendly and careful when packing

How would you rate our communication?
10/10

How can we improve our service?
You cannot

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Excellent and on time

Best quote with excellent service

Why did you choose to get a quote from us and where did you get our contact details?
Excellent reviews - found you online.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best quote with excellent service

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Darren and Robert were both amazing, they made our day run so smoothly. We felt so comfortable with them both, and we greatly appreciated that we could go out and get some lunch whilst they unloaded. Would 1000% recommend Britannia Goodwins to anyone.

How would you rate our communication?
10/10

How can we improve our service?
5*

How likely are you to recommend us to your friends / family?
10/10                                                                                                                                

They took great care in moving items of all shapes and sizes

Why did you choose to get a quote from us and where did you get our contact details?
Quote was reasonable. Found contact online. You also dealt with confidential shredding on our behalf

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Your office is near Stone. You had already transported items to a flat in Stone and 2 independent properties in Cambridge.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Adrian, Anthony and Alan organised the furniture with patience, sensitively and with energy.
They took great care in moving items of all shapes and sizes. Our previous experience of this team made us feel safe in their hands. Please pass on my thanks to them.

How would you rate our communication?
10/10

How can we improve our service?
I was satisfied from the minute your receptionist responded to my phone call, Matthew came and assessed the amount and the team arrived.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
I would book you again either for shredding or furniture removal.

Email to Claire

Just taking a break from unpacking & taking the opportunity to say a big thank you to all of you for our move.

To you, for your perseverance with my ever changing requests.

But, big shout out to Adam, Gaz & Ade. Despite being delayed by an accident on the motorway they were super efficient at getting everything packed up from our old house. And then the fiasco when they arrived at our new property. They never once complained, made every effort to make the best of the situation and all with a smile on their faces. We helped out as much as we could to ensure that they would be able to get away home this morning. We couldn't have wished for a better team. We've said our thanks to them as well and will be leaving a google review.

Again, many thanks

I hope I don't have to move again soon, but if I do I know who I am calling to help.

Why did you choose to get a quote from us and where did you get our contact details?
Online reviews and word of mouth from a friend

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best reviews and best prices

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Both when they packed up my stuff and when they delivered it 4 months later the teams were friendly and helpful. It made a stressful experience so much better.

How would you rate our communication?
10/10

How can we improve our service?
A bit better integration on the online system for paying, but honestly the whole process was easy

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Moving my stuff into storage without knowing how long it would take for the house sale to go through, my experience with Britannia Goodwins made a tough situation so much easier and better. They packed up my house quickly and efficiently, with a great attitude. Then when it was delivered it was so fast, and they remembered me even though it had been 4 months. They were able to transport tricky items up and down stairs, and didn't break or lose anything. I hope I don't have to move again soon, but if I do I know who I am calling to help.

All of the lads were excellent in every way

Why did you choose to get a quote from us and where did you get our contact details?
Internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Recommendation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All of the lads were excellent in every way

How would you rate our communication?
10/10

How can we improve our service?
You can’t…it’s as good as it gets

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
All of your employees are a credit to your company, nothing was too much trouble.

You guys were friendly and efficient and we felt like we were in experienced hands.

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You guys were friendly and efficient and we felt like we were in experienced hands.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Alan, Paul, Tony and Rob were a lovely bunch working in the coldest days of the year! They did a great job at packing our belongings safely and delivering our things as well as building furniture.

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thanks so much it was faultless.

Enthusiastic, positive and professional

Why did you choose to get a quote from us and where did you get our contact details?
Google reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Great google reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Fantastic.  Tyler and the team (and there were many over the three days) were positive and professional throughout.  They dealt with a nervous buyer with great empathy and always tried to put me at ease.  They were enthusiastic, positive and professional.  Thank you so much.

How would you rate our communication?
10/10

How can we improve our service?
Possibly with the quote acceptance online.  It was somewhat confusing.  However, when I phoned up with my queries, Catherine was amazing and sorted it all out for me.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Brilliant

Friendly, efficient and helpful

Why did you choose to get a quote from us and where did you get our contact details?
I knew Robert Goodwin and the good reputation.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Excellent reputation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, efficient and helpful

How would you rate our communication?
10/10

How can we improve our service?
Better online forms maybe?

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Nothing really

The guys were so friendly and professional

I just wanted to send an email to say thank you so much for the help in moving, the guys were absolutely fantastic and we were all packed, moved and unpacked within 2 and a half hours!

The guys were so friendly and professional and really did help out a hopeless female!

I have recommended you guys to my friend who is moving so she will be calling you shortly.

Once again many thanks for everything!

Best wishes